Agawam, MA 800-423-7082
Williston, VT 800-432-0225
Bow, NH 800-231-5683

Return Policy

Return Policy

Effective: August 19, 2011

Returns for Stock Items

New items purchased from our inventory may be returned for store credit if unused, in original packaging and in new condition, for up to 60 days from the date of purchase. A 9% restocking fee will apply to orders that need to be picked up at your location. Stock orders returned to our Agawam, MA. or Williston, VT. Showrooms will not incur the 9% restocking fee.

Proof of purchase required.

Items purchased from our “Closeout” inventory are non-returnable: All sales are final. Returns will not be accepted unless specifically noted to the contrary on the receipt.

Returns on Non Stock, Standard Items

Non-stock, standard items purchased, may be returned to us for store credit only if manufacturer authorizes return (per their policy – see factory return charge back policy below) and the below criteria are met:

  • The item(s) are in original carton.
  • The item(s) are unused, in new condition.
  • The item(s) are not damaged.
  • Customer agrees to pay freight, handling and factory re-stocking fees.
  • The return is made within 30 days of the original purchase.
  • Proof of purchase is presented.

Factory Return Charge Back Policy

  • Any applicable factory restocking fee (can vary from 25-45% depending on manufacturer and condition of goods. Previously unboxed or used goods may be refused in their entirety)
  • Customer is charged 2-way freight (to operation and back to factory).

Defective Merchandise

Any defective merchandise must be handled in accordance to the manufacturers returned goods and warranty policies. Proof of purchase required.


All deposits for special order items or stock items are non-returnable.

Kittredge Equipment

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